Refund Policy

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30-Day Money-Back Guarantee

WildRoot Botanics stands behind its products. If you are not satisfied, you may request a refund within 30 days of the delivery date of your order, subject to the terms below.

How to Request a Refund

Email [SUPPORT EMAIL] with your order number and the name used on the order. Requests must be received within the 30-day window. We will confirm receipt and process approved refunds to your original payment method, typically within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit.

Eligibility

  • The request must be submitted within 30 days of confirmed delivery.
  • The guarantee applies to your first order of a given product.
  • You do not need to return the product. Returns are not required and are not accepted, for hygiene and safety reasons.
  • Original shipping and handling charges are non-refundable.

Not Eligible

  • Requests submitted more than 30 days after delivery.
  • Subscription renewal charges billed after the 30-day window (see below).
  • Orders where delivery failed because an incorrect or incomplete address was provided.
  • Products purchased from any reseller or third-party marketplace. Our products are sold only through this website; we cannot verify or refund purchases made elsewhere.

Subscriptions

If your order includes a subscription, it is your responsibility to manage or cancel it before the next billing date. Renewal charges processed after the 30-day guarantee period are not eligible for refund under this policy. Cancellation instructions are in our Subscription and Cancellation Policy. If you cancel a subscription, the cancellation applies to future renewals; it does not automatically refund a charge already processed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact [SUPPORT EMAIL] within 14 days of delivery with photographs. We will replace the item or issue a full refund including shipping, at no cost to you. This applies regardless of the 30-day window.

Lost or Undelivered Packages

If tracking shows delivery but you have not received the package, contact us within 14 days of the marked delivery date so we can open a claim with the carrier. We are not responsible for packages stolen after confirmed delivery, but we will assist with the claim.

Order Cancellation

Orders can be cancelled before they enter fulfillment. Because we process orders quickly, contact us as soon as possible at [SUPPORT EMAIL]. Once an order has shipped it cannot be cancelled, but it remains covered by the 30-day guarantee above.

Chargebacks

Please contact us before initiating a chargeback. Most issues are resolved quickly and directly. Filing a chargeback without first contacting us may delay resolution.

Agreement

By completing a purchase you acknowledge and agree to this Refund Policy, including its eligibility requirements and limitations. This policy does not limit any rights you may have under applicable consumer protection law.